Security

Last updated: May 2026

At Nexus Media, we take the security of our systems, client data, and digital assets seriously. This page outlines the measures we implement to protect information and maintain the integrity of our services.

1. Website Security

Our website and hosted services are protected by:

SSL/TLS encryption on all pages (HTTPS)
Regular security updates and patching
Web application firewalls (WAF) to prevent common attacks
DDoS protection through our hosting infrastructure

2. Data Protection

We implement the following measures to safeguard personal and client data:

Encryption of data in transit and at rest
Access controls limiting data access to authorised personnel only
Regular backups with secure, off-site storage
Secure disposal of data no longer required

3. Infrastructure

Our digital infrastructure is hosted primarily on Xneelo (South African-based hosting), ensuring:

Data sovereignty within South Africa, compliant with POPIA requirements
Enterprise-grade data centre security (physical and digital)
99.9% uptime guarantees
Automated monitoring and alerting

4. Client Project Security

For client projects, we maintain:

Separate development, staging, and production environments
Secure version control with access-restricted repositories
Confidentiality agreements with all team members and contractors
Secure file sharing and communication channels

5. Incident Response

In the event of a security incident, we follow a structured response process:

Immediate containment and assessment
Notification to affected parties within 72 hours as required by POPIA
Investigation and root cause analysis
Remediation and process improvement
Reporting to the Information Regulator where required

6. Responsible Disclosure

If you discover a security vulnerability on our website or systems, we encourage responsible disclosure. Please contact us at info@nexusmedia.co.za with details. We commit to acknowledging reports within 48 hours and working with you to resolve issues promptly.

7. Contact

For security-related questions or concerns, please contact us at info@nexusmedia.co.za or call (011) 789-8215.